Knowledge Management Techniques Essay Example | Topics and Well Written Essays - 3000 words - 2

Knowledge Management Techniques - Essay Example Uriarte, 2008). The parking and preservation of corporate knowledge is relevant especially in today’s era, given that majority of work force oriented service is solely composed of knowledge workers. To successfully compete in the economy, companies have to treat the personnel providing the knowledge just as they would pay attention to any other strategic irreplaceable asset (Leistner, 2010). At high levels of the hierarchy of knowledge worker, certificates and university degrees from guilds or various organisations provide the self imposed labels that professionals and managers use in order to qualify for one of the positions in the organisation (Miltiadis et al, 2008). Knowledge workers have an overall picture of the business as oppose to the lower level front line workers, but there is the likeliness duplication of mistakes in the various departments since there is no strategy or media for information sharing example in an organisation professionals in various departments ma y be doing some experiments with out sourcing, independently each discovering that saving promised is far much less that suggested in the popular business press. Knowledge management is fundamentally about a systematic approach to other information and managing intellectual assets in a way that the company is provided with an edge to competitive advantage. Knowledge management is an optimisation strategy for business, and it is not limited to a particular source of information or technology (Uden and Eardley, 2010). A wide variety of IT (Information Technologies) plays a key role in knowledge management initiatives, simply because of the effort provided over manual operations and savings in time. Knowledge management is agnostic when it comes to source and type of information, ranging from a document describing the process a customer support representative uses to escalate