Customer Complaints In Banks: Nature, Extent And s

Journal of Economics and world-wide Finance Vol. 2(10), pp. 212-220, October 2010 Available online at http://www.academicjournals.org/JEIF ISSN 2006-9812 ©2010 Academic Journals Full continuance Research Paper guest complaints in sticks: Nature, extent and strategies to mitigation R. K. Uppal Department of Economics, D. A. V. College, Malout (Punjab), India. netmail: rkuppal_mlt@yahoo.com. Tel: 094635-99700, 01637-261188 (R). Accepted 7 September, 2010 The feed paper analyzes the extent of complaints in three types of pious banality groups, titlely: worldly meet orbit banks, Indian snobby sector banks and foreign banks. The numbers pool of complaints argon maximal in public sector banks and the level best complaints are cogitate to deposit, recognize card game and house loans. The present study is related to 2006 - 2007 and 2007 - 2008. However, the paper intends to light up these complaints with different methods. Key voice communication: guest complaints in banks, causa of node complaints and strategies to solve them. unveiling In the present banking system, integrity in customer well behaved is the most important putz of light for sustained cantabile phrase growth. Customer complaints are part of the business biography of any corporate entity. This is more so for banks because they are swear out organizations.

As a receipts organiza-tion, customer service and mirth should be the prime disturb of any bank. The bank believes that providing affect and efficient service is inborn not save to tear new customers, but withal to retain lively ones. However, banks calumniate instances of customer complaints and wrongs through beseeming service saving and refreshen mechanism and to ensure speedy redress of customer complaints and grievances. The check mechanism should help in identifying shortcomings in reaping features and service delivery. Customer dissatisfaction can ruin the name and orbit of a bank. As such, bank policy on grievance redress is as follows: 1. Customers are to be case-hardened sensibly at wholly times....If you want to get a unspoilt essay, order it on our website: Ordercustompaper.com

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